HMRC’s largest UK regional hub reaches practical completion in Newcastle

The new HMRC regional centre at Pilgrim’s Quarter in Newcastle has reached practical completion, marking a major milestone for one of the largest commercial developments in the North East. The 463,000 sq ft building will now enter the fit-out phase ahead of welcoming around 9,000 HMRC employees in 2027.

Delivered ahead of schedule, the office forms the centrepiece of the wider Pilgrim Street regeneration scheme—a transformation of a full city block bordered by Pilgrim Street, Market Street, New Bridge Street West and John Dobson Street. The development combines a contemporary large-scale office with the retained Grade II-listed façade of Carliol House, integrating modern design with Newcastle’s architectural heritage.

Developed by Reuben Brothers (Newcastle) Limited, the scheme was led by Bowmer & Kirkland as main contractor, Ryder Architecture as lead architect, Cundall as engineering consultant, and Avison Young providing project management and employer’s agent services.

The new building will be the largest HMRC hub outside London and is part of the government’s ongoing regional estates strategy. Category B fit-out will now commence to deliver a sustainable and inclusive workplace tailored to the department’s future operational needs.

Karen Kilgour, Leader of Newcastle City Council, said the scheme represents “a truly revitalised city-centre district that meets the needs of businesses and reflects the ambitions of our city.”

Louis Roberts, Director of Estates at HMRC, said the development “demonstrates our commitment to the area and its economy.”

Pilgrim’s Quarter is a key part of ongoing efforts to reposition Newcastle city centre as a hub for high-quality workspace and public sector investment. The handover comes amid a wider trend of civil service relocation and regional investment, with the project expected to generate long-term economic benefits and contribute to local regeneration.